Car Key Replacement: preparing for the visit

The key snapped at the head while you were turning it in a stiff, frosty door lock. Half the blade is in your hand, the rest is inside the lock, and the plastic head still lights up when you press a button.

Worth answering before the call

Was the key lost, stolen, broken, or damaged by water? Does the car start with a key in the ignition or with a push button? Do you have photo identification and the vehicle permit with you?

The key snapped off inside the lock. What happens now?

The broken piece is drawn out with an extractor that grips it rather than pushing it deeper, and the cylinder is checked for damage. The head of the key, if it survived, still holds the chip and the remote, so it can be rebuilt around a new blade in a new case without any programming. If the whole key was lost with the break, a fresh transponder key is cut to code and programmed as usual.

My key needs a wiggle in the ignition. Will a new key help?

Often, yes. A key that has been copied from copies or worn thin over the years lifts the wafers to the wrong heights, and a fresh blade cut to code restores the fit. If the wiggle continues with the new key, the wafers in the ignition cylinder have worn as well, and that cylinder can be overhauled so both the old and new keys turn cleanly. The locksmith checks the cylinder during the visit and tells you which it is.